Guest Assistant - Lobby (Multiple Openings)

Description

The Museum of Modern Art is currently accepting applications for multiple Guest Assistants in its Visitor Engagement Department. Reporting to our Visitor Engagement Managers, the Guest Assistants will assist with lobby operations and will create a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum.

Additional responsibilities include:

• Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes. Processes credit cards and coupons, rings up cash, and issues change.
• Generates proactive sales efforts throughout the Museum, including within the Main Lobby, Film Lobby, sidewalk, and any approved areas.
• Proactively and warmly welcomes guests, responds to questions, and offers guidance. Resolves general complaints from guests and members on site.
• Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns. Attends Morning Meeting at the beginning of every shift. Reads and absorbs information in daily MoMA MeMO.
• Validates admission at points of entry to galleries.
• Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces.
• Helps maintain POS preparedness with supplies and relevant marketing materials. Keeps Museum information boxes filled with maps, calendars, and relevant printed information. Ensures signage is properly placed.
• Drafts routine correspondence in response to incoming mail and e-mail from members and visitors. Updates Membership database as necessary including address and name changes.
• Assists with Member events including member exhibition previews, member gallery talks, and other onsite programs. Assists with event RSVPs as needed.
• Reports to management any issues of cleanliness or public safety in public spaces.
• Performs any duties reasonably related to the functions described above.

Requirements:

• Bachelor's degree or equivalent. Previous museum experience.
• Proficiency with computers/Windows.
• Exceptional customer service skills, customer service experience, passion for the visual arts.
• Facility with languages in addition to English strongly preferred.
• Must be available to work weekends and holiday periods.
• Fully vaccinated with a Centers for Disease Control and Prevention and/or the World Health Organization authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis).

Salary: The salary for this position is $20.54 per hour.

Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.